TCS Off Campus Hiring For Various Associates Roles

Job Description –

This position is open for Multiple (Mentioned Below) Roles at TCS. This role has work from home and office for office location will be Gurgaon and Mumbai. The Candidate applying to this post will become a part of the community that will help customers with their queries and should have the skills mentioned below and also has to perform the responsibilities that are required for this post. More details of location, salary, qualifications, age required, experience and last date to apply for this job are mentioned below in this post.

Location For This Role –

It will be Work From Home for Service Desk Associates & Work From Office for International Voice Support location will be Mumbai.

Name Of The Role –

The name of the post for the TCS company is as given below:

Service Desk Associates

International Voice Support

Salary / CTC OF Role –

The payable salary for the Service Desk Associates & International Voice Support post will be Rs 29,160 - 33,300 per month approximately. Further details about the salary of the candidate for this role will be provided by the company.

The salary mentioned above is as per the companys job role description there might be little bit change it depends on your qualifications and skills and also on company itself.

About TCS –

Tata Consultancy Services Limited (TCS) is an Indian multinational IT services and consulting company headquartered in Mumbai. It is a part of Tata group and companies that operates in 150 locations across 46 countries. The more details of this profession is given below.

Responsibilities For International Voice Support –

The Responsibilities of candidate required for this role are as given below:

Understand the queries of customers and resolve accurately

Adhere the AHT - Average Handle Time

Ensure routing and escalating queries to correct department whenever required

Ensure customer satisfaction target is met.

Responsibilities For Service Desk Associates –

The Responsibilities of candidate required for this role are as given below:

Provide level 1 support for all in scope services

Act as a single point of contact for user requests and resolve issues on first call or route to the appropriate resolving support group

Perform active case management and be accountable for end to end delivery of requests

Develop, establish and maintain call prioritization guidelines and escalation procedures

Provide a system status recording with status information such as major incidents and estimated recovery time

Ensure all the specified SLAs are met in accordance with the customer agreement

Maintain and drive the call quality keeping customer satisfaction as priority

Escalate customer concerns on timely basis and follow up to closure

Age Required –

The Minimum age required for this post is 18 years. The Candidate must be 18 years old and their is no upper age limit mentioned for this role.

Qualifications Required For This Role –

The candidate applying for International voice support role must be 12th pass or a graduate degree with minimum one year of experience.

The candidate applying for Service desk associate role must be graduate degree with minimum two year of experience.

The qualification details provided by the candidates should be genuine and correct, false details about the qualification can lead to rejection of application or candidature.

Experience Required –

Both the candidates should have minimum one or two years of experience are elegible for applying for this role.

Knowledge And Skills For This Role –

The Knowledge and skills required for the given job role is as given below:

Excellent Communication skills in English

Basic knowledge in MS tools

Maintain quality on service providing

Should be detail oriented.

Apply Link –

All elegible and interested candidates for this role have to apply for this post via online mode from the link given below:

CLICK HERE TO APPLY FOR SERVICE DESK ASSOCIATE

CLICK HERE TO APPLY FOR INTERNATIONAL VOICE SUPPORT

Candidates have to register online. Candidates have to apply for the post via online mode only. Applications sent via offline mode will be rejected for sure.

Last Date for Application Fees –

The last date for the application is 15/12/2023.The application after due date will not be entertained. Incomplete or late applications will be rejected without any reasons.

Don’t be late because application after due date are not accepted by the company as they have limitations. So be on time and apply in given time.

Application Fees –

There will be No Fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware of this as this might be a job scam.

Never ever pay any fee for this type of proposals they might scam you we never give advice of such things like paying fees to recruiters for candidates.

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